Privacy Policy
OPSLEVER PRIVACY POLICY
Effective Date: April 2, 2026
Website: www.opslever.ca
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1. INTRODUCTION
OpsLever ("we," "us," or "our") operates the website www.opslever.ca. We are committed to protecting the privacy of our clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the laws of the Province of British Columbia.
By using our website or services, you consent to the practices described in this policy.
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2. INFORMATION WE COLLECT
We may collect the following categories of personal information:
Contact Information
- Full name
- Email address
- Phone number
- Business name and address
- Any other information you voluntarily provide through our contact forms
Payment Information
- Billing name and address
- Payment card details (processed securely through third-party payment processors — we do not store full card numbers)
- Transaction history related to services rendered
Booking & Scheduling Information
- Appointment dates and times
- Service location and job details
- Notes or preferences submitted at the time of booking
Technical & Usage Information
- IP address and browser type
- Pages visited and time spent on the site
- Referring website or search terms
- Device type and operating system
This information is collected automatically through cookies and similar tracking technologies when you visit our website.
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3. HOW WE USE YOUR INFORMATION
We use the personal information we collect to:
- Respond to inquiries and provide quotes or estimates
- Schedule, confirm, and manage service appointments
- Process payments and issue invoices
- Communicate important updates about your project or our services
- Improve our website and service offerings
- Comply with legal obligations
- Send occasional marketing communications (only with your consent — you may opt out at any time)
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4. LEGAL BASIS FOR PROCESSING
We collect and use your personal information only with your knowledge and consent, or as permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at the email address in Section 12.
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5. SHARING YOUR INFORMATION
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- With trusted third-party service providers who assist us in operating our website or conducting our business (e.g., payment processors, scheduling software, email platforms), subject to confidentiality agreements
- If required by law, court order, or governmental authority
- To protect the rights, property, or safety of OpsLever, our clients, or the public
Any third parties we engage are required to handle your information in a manner consistent with this policy.
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6. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics data. You can configure your browser to refuse cookies, though some features of the website may not function properly as a result.
We may use the following types of cookies:
- Essential cookies — required for the website to function
- Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies — used to deliver relevant content (only with consent)
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7. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.
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8. DATA SECURITY
We take reasonable physical, technical, and administrative measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
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9. YOUR PRIVACY RIGHTS
As a resident of British Columbia or Canada, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to the collection, use, or disclosure of your information
- Request deletion of your personal information, subject to legal retention requirements
- File a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the BC Office of the Information and Privacy Commissioner (OIPC)
To exercise any of these rights, please contact us using the information in Section 12.
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10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.
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11. CHILDREN'S PRIVACY
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
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12. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
OpsLever
Website: www.opslever.ca
Email: [email protected]
Location: British Columbia, Canada
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13. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
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This document does not constitute legal advice. OpsLever recommends consulting a qualified Canadian privacy lawyer before launching commercial operations.